Homepage > MyChart Billing Reconciliation Feature > Personas and Empathy Maps Two Archetypes Main Personas Primary Medical Patient Payer and Secondary Patient Portal User Interview participants had a variety of methods for paying and tracking their medical bill....
Homepage > MyChart Billing Reconciliation Feature > 1:1 Interviews Primary Research 1:1 Interviews Initial Interviews for Existing Products During the interview process, it seemed that most users knew the basic terminology for medical billing and felt...
Homepage > MyChart Billing Reconciliation Feature > Competitive Analysis Secondary Research Competitive Analysis Comparing frequently-used and top-ranking medical enterprise application’s that use patient portals. The most successful competitor sites seem...
